What you can expect
In order to get a better understanding of your needs and whether Rockpool Psychology is able to best support you, a brief free initial telephone consultation will be offered which will last approximately 10 minutes. During this call we will explore the range of services offered by Rockpool Psychology and if and what support might be a good fit for you.
If we feel that Rockpool Psychology support would be a good fit, then we will make a plan for this. If one to one support is identified as the preferred or most appropriate option then you will be offered an initial appointment where we can talk in more detail about the difficulties you have been facing and your hopes for our session/s. Together we will make a flexible plan for our sessions together; we will review our sessions together regularly to ensure they are inline with your goals/needs.
If one of our workshops or groups is identified as the most appropriate or preferred option then you will be given further information on this option and upcoming dates for these.
Experiencing a mental health crisis?
Rockpool Psychology is not an emergency service. If you or someone else is in need of urgent help please contact your/their GP who will be able to support you and direct you to the most helpful service. Other options of support include telephone contact with the NHS 111 service, Samaritans (on 116 123 or firstname.lastname@example.org). If you or someone else is at immediate risk ring 999 or access your local A&E.
How we look after your personal information
We take the safeguarding of your information very seriously and we believe it is important that any individual/organisation accessing our services is clear on what personal information we collect and why, and how we look after it.
We keep up to date on the professional and national policies on data protection which govern what information we collect, how this is used and stored. During your initial contact with a member of the Rockpool team you will be made aware of what information we will need to collect to be able to best support you and how this will be stored. If you are happy with this, you will be given a consent form to sign which clearly states what has been discussed. You will be made aware of your right to withdraw your consent at any time and the process for doing this.
We believe it is important for you to have the opportunity to ask any further questions you may have about what and how your personal information will be managed and encourage you to speak with a member of our team who will be able to answer your questions.